In response to the new policy of Paypal, starting from Mar 16th, 2020  the handling fee (4%) that Paypal has charged from each payment will not be refunded for the cancellation of orders/payments without cause.

Please be careful before placing the order. Please e-mail us to check the stock status if necessary. For cancellation of orders that are not confirmed in advance, the consumer has to afford the 4% Paypal handling fee when a refund arises.

If there is a doubt or a special request, please e-mail us. Reminding you may choose to pay with a credit card as an alternative.

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***Purchase Notice for [Out of Stock/Special Request Products]

Starting from 2019/03/01, if the Buyer purchases the "Out of Stock or any Special Request products", please note the followings carefully:

  • Confirm the Product's name and number.
  • The Buyer must agree to a reasonable waiting period of 2~4 weeks.​ (Including the time of Ordering/Processing/Shipping)
  • AST will charge 20% of the handling fee of the product if the Buyer wants to cancel or change the Order during the waiting period.

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SHIPPING POLICY:

Airmail: Different delivery times in different countries!!!

  • The package under 2kgs.
  • It takes about 10-15 business days for the delivery (not including the time in Customs Inspection and weekends).  
  • The United States, Canada, Australia, the Netherlands, Italy, Russia, Denmark, South Africa, the United Kingdom, South Kore, and some other countries have stopped providing Online Tracking Services. 
    If you need to check the update about your Airmail package, please contact us at astonlinshop@gmail.com, we will fill the inquiry form for you and submit it to the Local Post Office.

EMS: Different delivery times in different countries!!!

  • The Package over 2kg.
  • It takes about 5-7 business days for the delivery (not including the time in Customs Inspection).

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<Mail Delivery Issue in Canada>
The International Mail Division in Taiwan notified:
The Canada Post Office receiving and processing speed is very slow about the registered mails (Airmail).
In usually, the registered mails (Airmail) will be receiving and processing by Canada Post Office since it is mailed out from the sender about 1~2 months.
The web information will not be updated because the delivery information has not been sent by the Post Office of the destination country.
Meanwhile, the Canada Post web is not a feature for the registered mails (Airmail) tracking.
Please select EMS as a shipping method for your future orders.
If there’s any question, please feel free to e-mail AST customer services: astonlinshop@gmail.com
 
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***If there is any special request/permit for the Airsoft shipments, please make sure to provide all the information before placing the Order.***
For example:
"South Korea":          requests Orange-Tip / Muzzle Velocity below 0.2J / Not including the Original Flash Hider (must ship out separately)
"United States":        requests Orange-Tip / Trademarks covered / LAW SB199
"Canada":             
Due to the current Airsoft Regulation situation, we are unable to ship out the Airsoft guns to Canada.
"United Kingdom":   requests UKARA Permit.
"Japan":                     requests the Muzzle Velocity below 0.98J / Full Metal Airsoft guns are not allowed.
"Netherlands":          requests NABV Permit.
[Orange-tip $4.00USD for rifles / Orange-tip $2.50USD for pistols]
  • Buyer should be fully aware of their Local Laws before purchasing the Airsoft products.
  • AST is not responsible for any fees or Customs duties once the Airsoft products reach the destination country.
  • AST is not responsible for any Airsoft products seized by the Customs or held at the port.
  • Buyer needs to bear the risk of return the parcel by the Local Custom and no Shipping fee will be refunded.
  • 5% of the product amount will be charged for the guns attached with Orange-tip that is returned by the Custom.

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Return:
The return policy applies to any purchase made through AST (Airsoft Taiwan) and website. 
We offer a 7 Days Return/Exchange Policy for factory defective items from the date of arrival at your shipping address.
The returned item from you must meet the requirements stated below:

You would have to cover the extra shipping costs and repair fees if your warranty has expired (more than 7 days from the date you receive the items) or any of the followings apply:

  • Evidence to prove the item defective, dysfunction, or damage within 7 days.
  • Complete Airsoft rifle/pistol must be disassembled (to meet Taiwan's regulations) and shipped only the defective parts judged by AST (Airsoft Taiwan).
  • All returns, for any reason, must be packed with instruction booklets and all other supplied accessories when it was first delivered to you.
  • Inappropriate use of the item
  • Disassembly and/or modification of the item.
  • Special sales or limited edition items.
  • Agent products.

We pay for the return shipping costs ONLY IF the return is a result of an error made by AST (Airsoft Taiwan).  
AST (Airsoft Taiwan) reserves the final right to determine the proper action in all circumstances.
These damaged or defective items must be returned to us securely packed.  
After we receive the returned item, certified Airsoft technicians will examine and test the defective item. The whole testing procedure will be recorded on video for your reference. 
If we find the defect described in your message, we will decide upon an appropriate action, including but not limited to the following:

  • Repair the items and return them to you 
  • Ship a new set of items to you
If the item is well-function and no defects detected, we would send it right back to you and you would have to cover the shipping and examine fees $10USD.  
It generally takes 3-4 weeks to process a return.  
We recommend you send your return via a reliable courier and we are not responsible for lost returns.​
 
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Exchange
Please contact us within 7 days from the date you receive the items for exchange.  
The exchanged item from you must meet the requirements stated below:
  • You are responsible for the shipping costs.
  • The item is 100 % in new condition (judged by AST (Airsoft Taiwan).
  • The customer pays for the difference.
  • Only parts will be accepted for exchange.  Complete Airsoft Rifles/Pistols are not exchangeable.​

Before you exchange your items, you must contact us.  Any returns sent without informing us will not be accepted.  
Please don't send items to us without our prior consent.  
Please include the following information when returning an item:

  • The Return / Exchange Form
  • A copy of your original invoice (inside the shipping box)​
  • Supporting pictures or videos to prove the item is 100% new.