Purchase Notice for [Out of Stock/Special Request Products]
Starting from 2019/03/01, if the Buyer purchases the "Out of Stock or any Special Request products", please note the followings carefully:
- Confirm the Product's name and number.
- The Buyer must agree to a reasonable waiting period of 2~4 weeks. (Including the time of Ordering/Processing/Shipping)
- AST will charge 20% of the handling fee of the product if the Buyer wants to cancel the Order during the waiting period.
Airmail: Different delivery times in different countries!!!
- The package under 2kgs.
- It takes about 10-15 business days for the delivery (not including the time in Customs Inspection and weekends).
EMS: Different delivery times in different countries!!!
- The Package over 2kg.
- It takes about 5-7 business days for the delivery (not including the time in Customs Inspection).
If there’s any question, please feel free to e-mail AST customer services: firstname.lastname@example.org
"South Korea": requests Orange Tip / Muzzle Velocity below 0.2J.
"United States": requests Orange Tip / Trademarks covered / SB199 Law.
"Canada": requests the Muzzle Velocity up to 366/FPS & below 500/FPS.
"United Kingdom": requests UKARA permit.
Buyer should be fully aware of their Local Laws before purchasing the Airsoft products.
AST is not responsible for any fees or Customs duties once the Airsoft products reach the destination country.
AST is not responsible for any Airsoft products seized by the Customs or held at the port.
Buyer needs to bear the risk of return parcel by the Local Custom and no Shipping fee will be refunded.
The return policy applies to any purchase made through AST (Airsoft Taiwan) and website.
We offer a 7 Days Return/Exchange Policy for factory defective items from the date of arrival at your shipping address.
The returned item from you must meet the requirements stated below:
- Evidence to prove the item defective, dysfunction or damage within 7 days.
- Complete Airsoft rifle/pistol must be disassembled (to meet Taiwan's regulations) and shipped only the defective parts judged by AST (Airsoft Taiwan).
- All returns, for any reason, must be packed with instruction booklets and all other supplied accessories when it was first delivered to you.
You would have to cover the extra shipping costs and repair fees if your warranty has expired (more than 7 days from the date you receive the items) or any of the followings apply:
- Inappropriate use of the item
- Disassembly and/or modification of the item.
- Special sales or limited edition items.
- Agent products.
We pay for the return shipping costs ONLY IF the return is a result of an error made by AST (Airsoft Taiwan).
AST (Airsoft Taiwan) reserves the final right to determine the proper action in all circumstances.
These damaged or defective items must be returned to us securely packed.
After we receive the returned item, certified Airsoft technicians will examine and test the defective item. The whole testing procedure will be recorded on video for your reference.
If we find the defect described in your message, we will decide upon an appropriate action, including but not limited to the following:
- Repair the items and return them to you
- Ship a new set of items to you
It generally takes 3-4 weeks to process a return.
We recommend you to send your return via a reliable courier and we are not responsible for lost returns.
The exchanged item from you must meet the requirements stated below:
- You are responsible for the shipping costs.
- The item is 100 % in new condition (judged by AST (Airsoft Taiwan).
- Customer pays for the difference.
- Only parts will be accepted for exchange. Complete Airsoft Rifles/Pistols are not exchangeable.
Before you exchange your items, you must contact us. Any returns sent without informing us will not be accepted.
Please don't send items to us without our prior consent.
Please include the following information when returning an item:
- The Return / Exchange Form
- A copy of your original invoice (inside the shipping box)
- Supporting pictures or videos to prove the item is 100% new.